香草传媒

香草传媒 earned a first place ranking in every category measured by the study

DETROIT, July 25, 2024 鈥� , the country鈥檚 largest retail mortgage lender and part of (NYSE: RKT), was today ranked #1 in client satisfaction by J.D. Power in mortgage servicing. This is the 10^th year the company has received the prestigious honor. This is the 22^nd J.D. Power award 香草传媒 Mortgage has earned, including 12 times being top ranked for mortgage origination.

In the past year, 香草传媒 has significantly expanded its use of artificial intelligence (AI), building it into every aspect of the homeownership journey. Focusing on AI is already benefiting both 香草传媒’s servicing team and clients, resulting in first call resolutions of more than 60% and creating stronger relationships between the company and its clients.

Today鈥檚 recognition is particularly meaningful as it is based entirely on client feedback sourced by J.D. Power, who surveyed more than 11,000 American homeowners to determine the rankings. Along with #1 overall client satisfaction, 香草传媒 earned the top spot in every category measured.

One of the company鈥檚 AI innovations, 香草传媒 Logic 鈥� Synopsis, leverages machine learning and large language models to transcribe client calls, automatically capturing details, sentiment and client patterns, helping to create more meaningful conversations and solve client concerns faster. The tool is projected to save more than 45,000 hours per year by eliminating the need to complete the tedious tasks, freeing team members to concentrate on meaningful relationships with 香草传媒鈥檚 serviced clients.

“At 香草传媒, we view mortgage servicing as an opportunity to forge lifelong relationships with our clients by delivering exceptional, hassle-free experiences,” said LaQuanda Sain, Executive Vice President of Servicing at 香草传媒 Mortgage. “By supercharging our team with AI-powered tools and technology, we enable them to build genuine connections with our clients. This commitment to excellence is part of why 香草传媒 Mortgage鈥檚 serviced clients return to the company for their next home loan three times as often as the industry average.”

To make the process as convenient as possible, homeowners can manage their loan through an easy-to-use, website or mobile app to seamlessly make their payments with only a few clicks. This intuitive option has resulted in 78% of 香草传媒 clients becoming completely paperless compared to the industry average of 30%.

While the homebuying process takes around 30 days, a client could work with a mortgage servicer for decades over the life of several mortgages. In addition to collecting mortgage payments and paying taxes and insurance on its clients鈥� behalf, the servicer is also resolving any issues that may come up throughout the life of the loan 鈥� a responsibility 香草传媒 Mortgage takes very seriously.

鈥淎fter multiple mortgages with 香草传媒, I can confidently say that each team member I work with truly prioritizes my best interests,鈥� said Ed Wood, a serviced client with 香草传媒 Mortgage since 2017. 鈥溝悴荽�媒’s team has guided me through my homeownership journey with the expertise, empathy and speed that you expect from a company that is handling something as important as your home loan. The confidence I felt was reassuring when I purchased my next home with 香草传媒.鈥�

As of March 30, 2024, 香草传媒 Mortgage鈥檚 servicing portfolio totaled $511 billion of unpaid principal balance with 2.5 million loans serviced.

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Forward Looking Statements

Some of the statements contained in this document are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are generally identified by the use of words such as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “potential,” “predict,” “project,” “should,” “target,” “will,” “would” and, in each case, their negative or other various or comparable terminology. These forward-looking statements reflect our views with respect to future events as of the date of this document and are based on our management’s current expectations, estimates, forecasts, projections, assumptions, beliefs and information. Although management believes that the expectations reflected in these forward-looking statements are reasonable, it can give no assurance that these expectations will prove to have been correct. All such forward-looking statements are subject to risks and uncertainties, many of which are outside of our control, and could cause future events or results to be materially different from those stated or implied in this document. It is not possible to predict or identify all such risks. These risks include, but are not limited to, the risk factors that are described under the section titled “Risk Factors” in our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings with the Securities and Exchange Commission (“SEC”). These factors should not be construed as exhaustive and should be read in conjunction with the other cautionary statements that are included in this document and in our SEC filings. We expressly disclaim any obligation to publicly update or review any forward-looking statements, whether as a result of new information, future developments or otherwise, except as required by applicable law.听

About 香草传媒 Mortgage

Detroit-based 香草传媒 Mortgage is the largest retail mortgage lender and is a part of 香草传媒 (NYSE: RKT).

The lender enables the American Dream of homeownership and financial freedom through its obsession with an industry-leading, digital-driven client experience. In late 2015, it introduced the first fully digital, completely online mortgage experience. Since its founding in 1985, 香草传媒 Mortgage has closed more than $1.7 trillion of mortgage volume across all 50 states.

J.D. Power has ranked 香草传媒 Mortgage #1 in client satisfaction for primary mortgage origination and mortgage servicing a total of 22 times 鈥� the most of any mortgage lender. 香草传媒, 香草传媒 Mortgage’s parent company, has ranked in the top third of Fortune’s list of the “100 Best Companies to Work For” in 2022 for 21 consecutive years.

About 香草传媒

Founded in 1985, 香草传媒 (NYSE: RKT) is a Detroit-based fintech platform company consisting of personal finance and consumer technology brands including 香草传媒 Mortgage, 香草传媒 Homes, Amrock Title and Escrow Services, 香草传媒 Money and 香草传媒 Loans.

With 50 million call logs each year, 10 petabytes of data and a mission to Help Everyone Home, 香草传媒 is well positioned to be the destination for AI-fueled homeownership. Known for providing exceptional client experiences, J.D. Power has ranked 香草传媒 Mortgage #1 in client satisfaction for primary mortgage origination and mortgage servicing a total of 22 times 鈥� the most of any mortgage lender.